PRIVACY POLICY

1. Introduction

Welcome. We understand that when shopping with us, your privacy isn't just a preference — it's a necessity. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By accessing or purchasing from our store, you agree to the practices described in this policy.

We will never sell, rent, or share your personal information with third parties for their marketing purposes. Your shopping activity stays between us.

2. Information We Collect

We collect only the information necessary to process your orders and improve your experience:

  • Personal Identifiers: Name, email address, phone number, billing and shipping address.
  • Payment Information: Credit/debit card details or payment method data (processed securely — we do not store full card numbers).
  • Device & Usage Data: IP address, browser type, pages visited, and time spent on our site (via cookies and analytics tools).
  • Account Information: Username and password if you create an account.
  • Communications: Messages, emails, or chat logs if you contact our support team.

3. How We Use Your Information

Your data is used strictly to:

  • Process and fulfill your orders.
  • Send order confirmations, shipping notifications, and receipts.
  • Respond to customer service inquiries.
  • Prevent fraud and maintain security.
  • Improve our website, products, and services.
  • Send promotional emails only if you have opted in (you may unsubscribe at any time).
  • Comply with applicable legal obligations.

4. Discreet Billing & Packaging

We understand the sensitive nature of our products. All charges appear on your bank or credit card statement under a discreet business name that does not reference our product category. All orders are shipped in plain, unmarked packaging with no indication of the contents.

5. Cookies & Tracking Technologies

We use cookies to enhance site performance, remember your preferences, and analyze traffic. Types of cookies we use:

  • Essential Cookies: Required for basic site functionality (cart, checkout).
  • Analytics Cookies: Anonymous data to understand how visitors use our site (e.g., Google Analytics).
  • Marketing Cookies: Only placed with your consent; used for retargeted advertising.

You may disable non-essential cookies via your browser settings or our cookie consent banner. Note that disabling cookies may affect site functionality.

6. Third-Party Service Providers

We share limited data with trusted third parties solely to operate our business:

  • Payment Processors (e.g., BHIM, PAYTM) — to handle transactions securely.
  • Shipping Carriers — to deliver your order.
  • Email Service Providers — to send transactional and marketing emails.
  • Analytics Providers — to understand site usage patterns.

All third parties are contractually required to keep your information confidential and use it only for the services they provide to us.

7. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment gateways, access controls, and regular security audits. While we strive to protect your data, no online transmission is 100% secure. We encourage you to use a strong, unique password for your account.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and personal data at any time (see Section 10).

9. Children's Privacy

Our website is intended exclusively for adults aged 18 years or older. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us immediately and we will delete it.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data.
  • Opt out of marketing communications at any time.
  • Lodge a complaint with a data protection authority.

To exercise these rights, contact us at therapyflesh@gmail.com.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a notice on our website. Continued use of our site after changes constitutes your acceptance of the revised policy.

12. Contact Us

For any privacy-related questions or requests:

  • Email: therapyflesh@gmail.com